What to Ask When Hiring Managed IT Services

Hiring a managed IT services provider is a little different than contracting with other types of new vendors in your business. In fact, it’s not unlike determining whether a prospective new permanent employee will be a good fit for your business’ culture and priorities.

Why should you spend more time vetting potential IT partners than, say, a new office supplies vendor?

Your computer systems and network are the lifeblood of your operations, as they store invaluable data about your customers, operations, and more. These resources are also vulnerable to external threats and could potentially damage your business if disaster strikes.

Now, we’re not telling you this to scare you- it’s just that contracting with an IT services partner involves forming a collaborative relationship built on a certain degree of trust. You need to make sure that your network will receive capable, professional care.

To accomplish this, you need to ask any managed IT services provider you’re considering illuminating questions like these.


Onboarding may seem like a business buzzword, but the term actually describes something very valuable – how you begin a relationship with a new partner. And, it’s certainly a two-way street. You should have an onboarding process for your vendors, but these vendors should also have an effective method of bringing new client accounts onto their rosters.

One of the first questions you should ask potential managed IT services provider partners is how they ensure the business relationship gets off on the right foot.

  • Do they visit your office and physically take a look at your servers and network setup?
  • Do they review any documentation you already have in place for your tech assets and then produce their own to share with you? This learning and information sharing process can be critical to understanding the little things that make your network unique.

Here at DG ROM CO, we take time to confer with you on your specific concerns and pain points. The goal of managed IT services is to “make everything just work” so you can focus on running your business. A solid onboarding process is the first step down that path.


When you’re suffering from work disrupting computer problems, it can feel like an eternity between the time you place a call for help and when your IT resource actually responds. And if you rely on a fully remote partner in a distant city or – worse yet – don’t currently have a dedicated IT services team on your side and are stuck calling a tech support hotline yourself, it might actually be days until you receive the attention you deserve.

This is why we prefer to work with businesses that are located within an hour’s drive of our headquarters – and why you should consider working only with managed IT services provider in your local community. Even in today’s increasingly remote access world, working with a partner who is just a short drive away can mean the difference between a minor disruption and much more significant – and costly – downtime.


One of the major benefits of working with a contracted MSP versus traditional “break/fix” IT resources is the predictable pricing structure.

With MSPs, you will pay one fixed and budget-friendly monthly rate to keep everything running smoothly instead of a per-call service fee. That said, most MSPs offer a menu of plan options that allow you to bundle just the services you need so you’re not paying for things you don’t. Always ask what features are included with different plans, and then question whether other businesses like yours tend to need additional services regularly.

For instance, perhaps you don’t feel that you need round-the-clock network monitoring. But what of a hacker infiltrates your network overnight? If you have a problem after hours, you don’t want to wait until the next business day for your IT partner to take action. Ask your vendor about monitoring and support after hours, and if any additional charges will be incurred.

How Essential Is Internet Marketing Nowadays

why internet marketing is essential nowadays

Internet marketing refers to the business practice of using the internet as a means of marketing their brand and core values. It has in recent times become an invaluable tool in the marketing arsenal for both large corporations and small-and-mid-sized businesses alike. 

The internet has revolutionized the way in which companies market themselves. No longer are companies limited to print advertising that proves very difficult to track, much less optimize. The internet has allowed companies to take advantage of tools to deploy marketing campaigns targeted to their prime demographic, which can be further refined by the geolocations in which the said ad campaign would run, as well as the ability to collect an email database, which can then be used as warm leads for an email marketing campaign held in the future. 

Email marketing, which is another facet of internet marketing has proven to be a highly cost-effective medium that companies use to market new products and services. This method provides a great bang for the buck, but it gets even better with social media.

Social media is quickly turning into the most important component of internet marketing for many of today’s companies, with some using it as the primary means of advertising. The primary factor driving this phenomenon is the opportunity for companies to leverage social media in order to build brand recognition and the ability for companies to market to a prospective customer by having raving fans to point to as social proof. Although social media is free, it is advised that you hire a social media strategist to navigate the waters especially if this is your first foray into this field. 

In conclusion, internet marketing is more essential nowadays than it’s ever been. This is largely due to the trend towards e-commerce, fueled by the adoption of smartphones and the sheer convenience that online shopping provides. Any business that isn’t utilizing internet marketing risks losing business to a competitor that is.